Skip to content

📲📞 We’re only One Call/Email away: 0420 222 313 / orders@3two1.com.au

Blog

Cocktail Syrups Australia: The Complete Buyer's Guide for Bartenders and Venue Owners

by Charles Docus 24 May 2026 0 Comments

Why Syrups Matter More Than Most Bartenders Realise

The cost of a bad syrup is not the price of the bottle

When a bar switches to a cheaper syrup to save a few dollars per litre, the accounting stops at the invoice. What does not get measured is what happens to drink quality, reorder rates, and customer perception over time. A synthetic grenadine — the kind built from citric acid and red food colouring rather than pomegranate — produces a cloying, one-dimensional sweetness that experienced drinkers notice. A heat-extracted orgeat that substitutes almond flavouring for real almond maceration produces a Tiki cocktail that tastes like marzipan candy instead of the balanced, slightly savoury almond richness the recipe was built around.

Cocktail menus in 2026 are more scrutinised than ever. Guests who research their evening on Instagram or read menu copy have become ingredient-aware. Claiming a hand-crafted cocktail while pouring commodity syrups is the kind of dissonance that erodes trust — slowly, invisibly, at the point of sale. The venues that have invested in quality syrups consistently report that bartenders are more confident selling drinks, menus hold up better under scrutiny, and drink consistency across shifts is noticeably tighter. The syrup is not an afterthought. It is the backbone of sweetness across your entire cocktail offering.

Consistency is a commercial asset

Large-format syrups from reputable producers give you something house-made simple syrups cannot: batch consistency. A 1L bottle of Giffard Falernum is identical across every bottle in a case and from case to case. Every bartender pours the same ingredient. Your Zombie tastes the same on a Friday night with one hundred covers as it did in development. For multi-venue groups, group purchasing managers, and any operation where recipe standardisation matters, that consistency has measurable commercial value.

The Five Categories of Cocktail Syrups Every Bar Needs

A well-stocked syrup wall is not a collection of everything — it is a curated selection covering five functional categories. Each category does different work in a cocktail build, and each has a Giffard expression worth knowing.

1. Tiki & rum syrups

The foundational category. Falernum, orgeat, coconut, and passionfruit are the syrups that make Tiki menus and rum cocktails possible. Without proper falernum, a Corn 'n Oil or Zombie becomes a different drink. Without real orgeat, a Mai Tai is just rum and lime juice.

Browse the Giffard Tiki syrup range at 3Two1.

2. Citrus & fruit syrups

The workhorses of modern cocktail lists. Pomegranate, passionfruit, mango, blood orange, lychee — these are the flavours that extend fresh fruit availability, eliminate inconsistent juice batching, and enable frozen and large-format drink programs. A quality pomegranate syrup produces real grenadine character: tart, deep, slightly floral. A quality passionfruit syrup will hold up in a Pornstar Martini or a Hurricane without going synthetic.

3. Floral & botanical syrups

The category that separates a serious list from a generic one. Elderflower, rose, violet, jasmine, and lemongrass syrups bring aromatic complexity that cannot be replicated with liqueurs or fresh botanicals at bar scale. Elderflower alone — correctly balanced in a Hugo Spritz or a gin highball — has become one of the defining flavour profiles of the decade. Violet syrup is the authentic path to an Aviation cocktail.

4. Spice, sweetener & specialty

Vanilla, cinnamon, agave, ginger, caramel. This category includes the syrups that carry your coffee menu (vanilla, caramel, hazelnut) and the syrups that define your spirits-forward builds — cinnamon in a Spiced Old Fashioned, agave in a Tommy's Margarita, ginger in a Penicillin variation.

5. Neutral sweeteners

Simple syrup, sugar syrup, and pure agave nectar. These are the baseline sweetening tools used in sours, daiquiris, and highballs where you want sweetness without flavour influence. Even in this category, quality matters — a clean, neutral viscosity syrup dissolves better and proportions more predictably than cheap alternatives.

How to Compare Cocktail Syrup Brands: A Buyer's Checklist

When evaluating any cocktail syrup for professional use, the following criteria separate serious products from commodity ones.

1. Extraction method: cold maceration vs heat processing

Cold maceration — steeping real fruit, herbs, or botanicals in cool conditions over extended time — preserves aromatic volatile compounds that are destroyed by heat. Heat-extracted or concentrate-based syrups tend toward a cooked, jammy sweetness rather than a fresh, aromatic fruit profile. Ask the supplier how the flavour is extracted.

2. Sugar base: beet sugar vs corn syrup vs artificial sweetener

Pure sugar (beet or cane) dissolves cleanly in cold liquids, carries flavour without interference, and behaves predictably under dilution. Corn syrup-based products tend toward a thicker, stickier mouthfeel that is hard to manage in shaken or stirred service. Artificial sweetener-based syrups may pass a quick taste test but read poorly on menu copy.

3. Preservatives and additives

Sodium benzoate is the most common preservative in commercial syrups. It is not dangerous, but it does carry flavour at higher concentrations and can produce an off-note in delicate builds. Giffard syrups use no artificial preservatives — the pure sugar content and pH management do the preserving work.

4. Colour and opacity

A good orgeat should be milky-white. A good grenadine should be deep ruby-red. A good elderflower syrup should be clear. These visual cues tell you something about the raw material quality. Unnaturally vivid or uniform colouring often indicates artificial dyes.

5. Viscosity

Viscosity affects how the syrup behaves in a shaker and how it settles in a glass. A well-made syrup should be pourable, not syrupy-thick. Over-viscous products tend to under-dilute in a shaker, resulting in over-sweet drinks.

6. Price per millilitre of cocktail — not per bottle

See the full cost analysis section below. The per-bottle price is almost irrelevant once you run the maths on pour cost.

7. Minimum order and availability

A syrup you cannot reorder reliably is a liability on a printed cocktail menu. Confirm your supplier's stock depth and lead times before writing a syrup into a seasonal menu.

Giffard vs Monin vs Routin vs 1883: A Working Bartender's Comparison

The four major French syrup brands available in Australia occupy different positions in the market. Here is an honest assessment.

Criterion Giffard Monin Routin 1883 Maison Routin
Production method Cold maceration, real botanicals Mix of heat extract and flavour concentrate Heat-extracted concentrates Heat-extracted concentrates
Sugar base 100% French sugar beet Cane sugar (some lines) Cane sugar Cane sugar
Preservatives None Varies by product Varies by product Varies by product
Flavour profile Fresh, authentic, aromatic Uniform, sweet, reliable Clean, slightly synthetic Reliable, designed for coffee
Range depth 40+ cocktail-focused flavours 100+ flavours (broad) 40+ flavours 40+ flavours
Cocktail authenticity Excellent — preferred by craft bars Good — consistent across batches Adequate Adequate
Coffee shop applications Good Very good Good Excellent — designed for this
Price per 1L (AUD, approx.) $24.40–$27.59 $18–$25 (varies by channel) $15–$22 (varies) $15–$22 (varies)
Australian availability 3Two1 Drinks (exclusive AU distributor) Broad distribution Moderate Moderate
Best for Cocktail bars, tiki menus, craft programs High-volume venues needing uniformity Budget-conscious bars Cafés, coffee bars

The honest summary:

Giffard wins on flavour authenticity and raw material quality. The cold maceration approach is genuinely different and it shows in complex builds where a single syrup's aromatic character is exposed — falernum, orgeat, elderflower. For serious cocktail programs, Giffard is the professional choice.

Monin wins on availability and uniformity. If you are running a high-volume program where consistency-at-scale is the priority and the cocktail list leans toward accessible rather than craft, Monin's broad distribution and predictable product performs well.

Routin is a credible budget option for price-sensitive operations where cocktail quality is secondary to margin. It performs adequately in high-dilution builds but does not stand up to scrutiny in spirits-forward or botanical-led cocktails.

1883 Maison Routin is Routin's premium positioning — the same group, designed primarily for specialty coffee applications. For an espresso martini program or a café that serves a limited cocktail list, it is a sensible choice. For a dedicated cocktail bar, Giffard offers a more compelling case.

The 10 Must-Have Syrups for a Serious Cocktail Bar

Every serious cocktail bar in Australia should have these ten syrups stocked, regardless of menu focus. This is the non-negotiable foundation.

1. Falernum

Spiced lime and almond, the essential Tiki syrup. Used in the Mai Tai, Zombie, Corn 'n Oil, and dozens of rum builds. Without real falernum, a Tiki menu is not a Tiki menu. Giffard's version captures the clove-lime-almond character without artificial sweetness.

2. Orgeat (Almond)

The most scrutinised syrup in a serious cocktail bar. Real orgeat — made from macerated almonds — has a slightly cloudy, milky character with genuine almond oil in the flavour. It is the backbone of the Mai Tai and dozens of classic builds. Poor orgeat is immediately detectable.

3. Pomegranate / Grenadine

Real pomegranate grenadine is one of the most commonly faked products in the bar industry. The Giffard Pomegranate Syrup delivers genuine pomegranate character — tart, complex, deep red — rather than the neon-pink sweetness of commercial grenadine. Essential for Jack Roses, Tequila Sunrises, and Singapore Slings.

4. Vanilla

The single highest-volume syrup in most Australian bars. Vanilla crosses cocktail and coffee service — Espresso Martinis, Vanilla Old Fashioneds, vanilla sours, iced coffee programs. A clean, genuine vanilla character makes a measurable difference in an Espresso Martini where vanilla competes with bitter coffee for the palate.

5. Mojito (Mint & Lime)

Speed-rail Mojitos served correctly under pressure require consistent mint and lime balance. Giffard's Mojito Syrup delivers both in one bottle, enabling a properly flavoured Mojito at pace without freshness compromise in a busy service window.

6. Agave

The correct sweetener for a Tommy's Margarita — not simple syrup, not honey syrup. Agave nectar carries a subtle mineral and vegetal note that complements tequila in a way that neutral sugar cannot. It has also become the default sweetener for mezcal builds and agave-forward cocktails.

7. Elderflower

The most versatile floral syrup in the world right now. Hugo Spritz, elderflower and tonic, gin and elderflower, elderflower sours. The flavour is delicate and can easily be overwhelmed by a synthetic version — Giffard's cold-macerated elderflower is one of the cleaner expressions available in Australia.

8. Passionfruit

Australia's most on-trend syrup for the last five years and still climbing. The Pornstar Martini alone justifies a prominent position on the speed rail. Quality matters enormously here — passionfruit is one of the flavours that most immediately reads as synthetic when it is.

9. Coconut

Piña Coladas, Painkillers, Coconut Daiquiris, modern Tiki. The coconut syrup is not a substitute for coconut cream in every application, but for cocktail builds where you need sweetness and coconut flavour without fat emulsion, it is essential.

10. Cinnamon

Spiced Old Fashioneds, mulled wine service, cinnamon sours, hot cocktails. Cinnamon syrup has a genuine warmth that works across both warm and cold applications. As winter menus become a commercial priority for Australian venues, a well-chosen cinnamon syrup earns its shelf space.

Quick Reference: Pour Sizes by Syrup Type

> Cheat sheet for bartenders — standard cocktail pours by syrup category

Syrup type Typical pour range Notes
Neutral sweetener (plain syrup) 10–20 ml Adjust to taste in sours and daiquiris
Falernum 15–22 ml Higher pours in Zombie-style builds
Orgeat 15–20 ml Do not over-pour — dominant flavour
Grenadine / Pomegranate 10–20 ml 10 ml in simple builds; 20 ml in Hurricane-style
Elderflower 10–15 ml Delicate — use at the lower end with gin
Vanilla 10–15 ml Coffee and dessert cocktails may use up to 20 ml
Agave syrup 15–20 ml Tommy's Margarita standard: 20 ml
Falernum, Cinnamon, Ginger 10–15 ml Bold spice — err toward less
Passionfruit 15–20 ml Pornstar Martini spec: 15 ml typically
Coconut 15–25 ml Higher in Piña Coladas; lower in subtle builds
Mojito (Mint & Lime) 20–30 ml Replaces muddled mint and lime cordial

Adjust all pours to taste, spec, and house recipe. These are starting-point guidelines for an Australian bar environment.

How to Store and Rotate Syrups

Proper syrup management is rarely discussed in training programs, which is why syrup waste is one of the silent margin drains in cocktail operations.

Shelf life

Unopened Giffard syrups are shelf-stable for approximately 24 months from production. The 1L Glass bottles are designed for active bar use and are not fragile, but they do not benefit from direct sunlight or heat. Store unopened stock in a cool, dark dry store.

After opening

Refrigerate after opening and use within 6 months for best flavour quality. In practice, a well-used syrup on an active cocktail bar will cycle through a 1L bottle within weeks. The refrigeration rule matters most for lower-turnover flavours — cinnamon in summer, for example, or specialty Tiki syrups outside of menu rotation.

FIFO rotation

First In, First Out is non-negotiable on syrup shelves. Mark the opening date on every bottle when you break the seal. Place new stock behind existing stock. This is basic stock management but it is regularly ignored on the syrup shelf in a way that would never be accepted on a wine or spirits rack.

Mould prevention

Mould growth in open syrups is typically caused by contamination from bar equipment — pourers, speed pourers, or measuring jiggers dipped back into the bottle. Giffard's production process does not use chemical preservatives, which means contamination hygiene matters more than it does with preservative-heavy brands. Pour cleanly. Never dip equipment into the bottle. If you see cloudiness or floaters in an opened bottle, discard it.

Temperature during service

Syrups used in service do not need to be refrigerator-cold during a shift — in fact, very cold syrups can affect dilution rates in a shaker. Keep bottles at ambient bar temperature during service and return to refrigeration at close.

Cost Analysis: What a 1L Giffard Syrup Actually Costs Per Cocktail

The price-per-bottle comparison is how most venues evaluate syrups, and it is the wrong metric. The correct metric is cost per cocktail pour.

The maths:

  • Standard cocktail syrup pour: 15 ml
  • Pours per 1L bottle: 1,000 ml ÷ 15 ml = 66 cocktails
  • Retail price of Giffard Falernum 1L: $27.59 AUD
  • Cost per cocktail: $27.59 ÷ 66 = $0.42 per drink

On a cocktail priced at $22, the Giffard syrup represents less than 2% of the sell price. Even at a larger pour of 20 ml (50 pours per litre), the cost lands at $0.55 per cocktail — still well under 3% of a typical menu price.

Compared to a cheaper syrup at $14 per litre:

  • Cost per cocktail at 15 ml: $0.21
  • Saving per cocktail vs Giffard: $0.21
  • Saving per 100 cocktails: $21.00

The question is whether $21 per 100 cocktails justifies a material step down in ingredient quality. For most cocktail bars where the syrup is a flavour-defining ingredient, the answer is clearly no. For a high-volume venue where syrups are used in blended or mixed drinks where flavour nuance is less detectable, there may be a case. Make the decision with the maths in front of you, not on autopilot.

A note on wastage

Poor-quality syrups that develop off-flavours quickly, or that are thrown out due to contamination, carry hidden costs that the invoice never captures. A $14 bottle you discard half of costs more than a $27 bottle you finish cleanly.

Wholesale & Venue Programs

3Two1 Drinks supplies venues, bottle shops, and hospitality groups across Australia with the complete Giffard syrup range. As the exclusive Australian distributor for Giffard, we carry the full range — not a curated selection — and hold local stock for reliable turnaround.

What the wholesale program includes:

  • Volume pricing for licensed venues and bottle shops
  • Account management for regular orders
  • Sample access for menu development
  • Australia-wide delivery, with bulk freight on quote for large orders
  • Product knowledge support for bartenders and floor staff

If you are stocking a new venue, reviewing your current supplier, or running a multi-site group that wants to consolidate syrup purchasing under a consistent quality standard, the conversation starts with our trade team.

View our wholesale program or contact us directly for a quote. Single-bottle retail orders are also welcome at 3two1.com.au.

Frequently Asked Questions

Q: What is the best cocktail syrup brand for an Australian cocktail bar?

For a serious cocktail program, Giffard is the reference choice. The brand uses cold maceration of real fruit and botanicals, no artificial preservatives, and pure French sugar beet syrup as its base — producing flavour profiles that hold up under scrutiny in complex builds. 3Two1 Drinks is the exclusive Australian distributor for the complete Giffard range, available from $24.40 AUD per 1L bottle.

Q: What is the difference between Giffard and Monin syrups?

Both are French producers with long histories, but their production methods differ. Giffard uses cold maceration of real fruit and botanicals over extended periods, preserving aromatic volatiles that are destroyed by heat. Monin typically uses heat extraction or flavour concentrates, producing a sweeter, more uniform but less complex flavour. Most craft cocktail bartenders prefer Giffard for serious cocktail work; Monin is more common in coffee-shop and high-volume chain applications.

Q: How many cocktails does a 1L syrup bottle make?

At a standard pour of 15 ml per cocktail, a 1L bottle yields approximately 66 cocktails. At a 20 ml pour, it yields 50. On a $22 cocktail, the syrup cost per drink is typically $0.42–$0.55 for a Giffard product — under 2–3% of the sell price.

Q: How should cocktail syrups be stored once opened?

Refrigerate after opening and use within six months for best flavour quality. Mark the opening date on the bottle, practise FIFO rotation, and avoid contaminating the bottle with bar tools dipped back into the liquid. Giffard syrups contain no artificial preservatives, so contamination hygiene is more important than with additive-heavy brands.

Q: Are Giffard syrups non-alcoholic?

Yes. The entire Giffard syrup range is non-alcoholic, making the products suitable for both cocktail and mocktail (non-alcoholic) programs. (The separate Giffard liqueur range does contain alcohol and is sold as a distinct product line.)

Q: Can I order Giffard syrups wholesale as an Australian venue?

Yes. 3Two1 Drinks offers wholesale pricing for licensed venues and bottle shops across Australia. Contact the trade team via wholesale enquiry or the contact page for volume pricing. Single-bottle retail orders are also available.

Ready to upgrade your syrup shelf?

Browse the complete Giffard syrup range at 3Two1 Drinks — 40+ flavours from France's reference cocktail syrup house, exclusively distributed in Australia by 3Two1 Drinks. From $24.40 AUD per 1L bottle, with wholesale pricing available for licensed venues.

Shop Giffard Syrups | Wholesale enquiry | Contact us

Prev Post
Next Post

Leave a comment

All blog comments are checked prior to publishing

Thanks for subscribing!

This email has been registered!

Shop the look

Choose Options

Recently Viewed

Back In Stock Notification
Terms & Conditions
1. About these Terms These Terms and Conditions govern your access to and use of the website at 3two1.com.au and any related pages, content, account features, forms, ordering tools or services made available through the website. The website is operated by 3Two1 Import Pty Ltd t/a 3Two1 Drinks, ABN 47 613 716 359. In these Terms, “3Two1 Drinks”, “we”, “us” and “our” means 3Two1 Import Pty Ltd t/a 3Two1 Drinks, and “you” or “your” means any person who accesses or uses the website. By accessing or using the website, creating an account, submitting an enquiry, placing an order or otherwise dealing with us through the website, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the website. 2. Alcohol warning and age restriction This website relates to alcoholic beverages. You must be at least 18 years old to access alcohol-related content on the website, create an account, submit an enquiry about alcoholic products or place an order for alcoholic products. You must not purchase, attempt to purchase, receive or arrange the supply of liquor through us if you are under 18 years of age. You must not purchase or arrange the supply of liquor for anyone under 18 years of age. By using this website, creating an account, submitting an enquiry or placing an order, you warrant that: you are at least 18 years old; all information you provide to us is true, accurate and complete; if you are placing an order, you are legally entitled to purchase liquor; and any person receiving liquor supplied by us will be at least 18 years old and legally entitled to receive it. We may request evidence of age, identity, authority to purchase, business status, liquor licence details or other verification information at any time. We may refuse access, refuse supply, suspend an account, cancel an order or decline delivery if we are not satisfied that a transaction is lawful or appropriate. Liquor must be consumed responsibly. Our products are intended for lawful, responsible purchase, supply, promotion and consumption only. 3. Wholesale and trade use 3Two1 Drinks operates as a beverage distributor and wholesaler. Unless we expressly agree otherwise in writing, the website and any ordering functionality are intended for eligible trade customers, including licensed venues, bottle shops, wholesalers, distributors and other businesses legally permitted to purchase, sell, supply or deal with liquor. You must not use the website to place an order unless you have all licences, permits, approvals and authorisations required to purchase, possess, sell, supply, promote, distribute or otherwise deal with the products you order. We may require trade customers to provide business details, ABN, liquor licence information, premises details, delivery details, responsible manager or contact details, and any other information we reasonably require to assess account eligibility or fulfil legal and operational requirements. We reserve the right to approve, reject, suspend, close or limit any trade account at our discretion, including where we believe an account may be used unlawfully, inconsistently with our licence conditions, inconsistently with responsible service obligations or in a manner that may harm our business, brands or suppliers. 4. Website account registration If the website allows you to create an account, you must provide accurate, current and complete information. You must keep your login details secure and confidential. You are responsible for all activity that occurs under your account, except to the extent caused by our negligence or unlawful conduct. You must notify us promptly if you become aware of any unauthorised access to or use of your account. We may suspend, restrict or terminate your account if we reasonably believe that: your account information is inaccurate, incomplete or misleading; your account has been used without authorisation; you have breached these Terms; you no longer meet our trade account requirements; your use of the website or account may breach liquor laws or licence requirements; or suspension, restriction or termination is necessary to protect our business, customers, suppliers, systems or legal position. 5. Product information We aim to ensure that product descriptions, images, prices, availability, alcohol content, pack sizes, vintage information, country of origin, tasting notes and other product information on the website are accurate and up to date. However, product information may change from time to time, including because of supplier updates, packaging changes, vintage changes, stock availability, import variations, typographical errors or website administration errors. Product images are for reference only and may differ from the product delivered. You are responsible for checking that a product is suitable for your intended use, including any regulatory, resale, venue, menu, responsible service, promotional or customer requirements that apply to your business. 6. Pricing, GST and availability Unless stated otherwise, prices displayed on the website are in Australian dollars. Prices may include or exclude GST depending on the context shown on the website, customer account type, quotation or invoice. Where GST applies, it will be charged in accordance with Australian tax law. Prices, promotions, minimum order quantities, freight charges, case quantities, discounts, rebates and stock availability may change without notice, subject to any confirmed order or written agreement we have accepted. Product availability is not guaranteed. We may limit quantities, allocate stock, substitute products with your agreement, decline an order, cancel an order or backorder items where products are unavailable, restricted, discontinued or otherwise unable to be supplied. 7. Orders and acceptance An order submitted through the website is an offer by you to purchase the relevant products on these Terms and any additional terms shown at checkout, in a quote, in a trade account agreement or on an invoice. We are not bound to supply products until we accept your order. We may accept an order by issuing an order confirmation, tax invoice, dispatch confirmation or other written acceptance. We may refuse, cancel or vary an order before dispatch where: the product is unavailable; the order contains an error in price, description, quantity or availability; payment is not received or is reversed; delivery cannot lawfully or practically be completed; we are not satisfied with age, identity, licence, account or authority verification; the order may breach applicable law, licence conditions, supplier restrictions or responsible service obligations; the order appears fraudulent, unauthorised or commercially unreasonable; or we otherwise have a legitimate business reason to do so. If we cancel an order after payment has been received, we will provide a refund of the amount paid for the cancelled products, unless we are legally entitled to withhold that amount. 8. Payment Payment terms will be as shown on the website, at checkout, in your approved trade account terms, in a quote or on an invoice. If payment is required at checkout, you must pay the full amount using an accepted payment method before we process your order. If we approve credit terms for your trade account, you must pay all invoices by the due date and comply with any credit conditions we notify to you. You must not set off, deduct or withhold any amount owing to us unless we have agreed in writing or you are legally entitled to do so. If you fail to pay an amount when due, we may suspend further supply, place your account on hold, cancel undelivered orders, recover reasonable debt collection costs, charge interest where permitted by law and exercise any other rights available to us. 9. Delivery, collection and risk Delivery options, freight charges, estimated delivery times and collection arrangements are as stated on the website, in our Shipping Policy, in a quote, in an invoice or as otherwise agreed with us. Delivery times are estimates only. We are not responsible for delays outside our reasonable control, including delays caused by carriers, weather, road conditions, supplier shortages, customs, industrial action, public holidays, incorrect delivery information or events beyond our control. You must ensure that the delivery address is accurate, accessible, safe and legally suitable for delivery of liquor. You must also ensure that an authorised person aged 18 years or over is available to receive the delivery and provide identification if requested. We or our delivery partners may refuse to complete a delivery if: the recipient appears to be under 18 years of age and cannot provide acceptable proof of age; the recipient appears intoxicated; delivery would be unlawful or unsafe; the delivery location is not accessible or suitable; the order information is incomplete or incorrect; or any verification requirement is not met. Risk in products passes to you when the products are delivered to the nominated delivery address, collected by you or collected by your carrier, unless otherwise agreed in writing. Title to products passes to you only when we have received full payment for those products and any other amounts owing in respect of them. 10. Returns, refunds and damaged goods Returns, refunds, exchanges and claims for damaged goods are handled in accordance with these Terms, our Refund Policy and any rights you may have under the Australian Consumer Law or other applicable laws. You must inspect products promptly after delivery or collection. If products are damaged, missing, incorrect or otherwise affected by an issue, you should notify us as soon as possible and provide reasonable evidence, such as photographs, delivery records, batch details or invoice details. Subject to your rights under the Australian Consumer Law, we may decline returns or refunds where: you changed your mind; you ordered the wrong product or quantity; products have been opened, used, damaged after delivery, improperly stored or handled contrary to instructions; packaging has been altered or is not in resaleable condition; the issue was caused by your act, omission, storage, transport or handling; or the return request is made outside any timeframe stated in our Refund Policy or agreed with us. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or protection that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law. 11. Australian Consumer Law If you are a consumer for the purposes of the Australian Consumer Law, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Where the Australian Consumer Law applies, you may be entitled to remedies including repair, replacement, refund, cancellation, resupply or compensation, depending on the circumstances and whether the failure is major or minor. To the maximum extent permitted by law, and subject to any non-excludable rights you may have, our liability for a failure to comply with a consumer guarantee is limited to: in the case of goods, replacement of the goods, supply of equivalent goods, repair of the goods, payment of the cost of replacing the goods or payment of the cost of having the goods repaired; and in the case of services, resupply of the services or payment of the cost of having the services supplied again. This clause does not limit liability where it would be unlawful to do so. 12. Responsible marketing and resale You must market, display, sell, supply and promote products purchased from us responsibly and in accordance with all applicable laws, codes, licence conditions, venue policies and industry standards. You must not use our products, brands, images, materials or supplier information in any promotion that: targets or is likely to appeal primarily to minors; encourages excessive, rapid, irresponsible or unlawful consumption of alcohol; suggests that alcohol consumption leads to social, sexual, sporting, professional or personal success; encourages drinking and driving or unsafe behaviour; misrepresents a product, brand, origin, alcohol content, ingredient, price or promotion; breaches any responsible promotion guideline, advertising code, liquor law or licence condition; or damages or may damage the reputation of 3Two1 Drinks, our suppliers or their brands. You must comply with all responsible service, age verification, advertising, labelling, point-of-sale and promotional requirements that apply to your business. 13. Intellectual property Unless otherwise stated, all content on the website, including text, images, graphics, logos, trade marks, product content, videos, downloads, design, layout, software and other materials, is owned by or licensed to 3Two1 Drinks. You may view the website and download or print reasonable extracts for your internal business use, supplier review, purchasing decisions or account purposes. You must not copy, reproduce, modify, distribute, publish, transmit, scrape, frame, mirror, commercially exploit or create derivative works from any website content without our prior written consent, except as permitted by law. If we provide brand assets, product images, portfolio documents, tasting notes, point-of-sale material or other trade materials, you may use them only for the authorised purpose and in accordance with any brand guidelines or instructions we provide. 14. Acceptable use You must not use the website: for any unlawful, fraudulent, misleading, harmful or unauthorised purpose; to purchase, attempt to purchase or arrange the supply of liquor unlawfully; to impersonate another person or misrepresent your identity, age, authority, business status or licence status; to interfere with, disrupt, damage or gain unauthorised access to the website, servers, systems, accounts or data; to upload or transmit viruses, malware, harmful code or other disruptive material; to scrape, harvest, data mine or extract website content other than with our written consent; to send spam, unsolicited marketing or unlawful communications; or in any way that may damage our reputation, business, suppliers, customers, systems or legal compliance. 15. Third-party links and services The website may contain links to third-party websites, platforms, retailers, distributors, social media pages, payment providers, delivery providers or other services. Third-party websites and services are not controlled by us. We are not responsible for their content, availability, security, practices, terms, privacy policies or any goods or services they provide. Your dealings with third parties are between you and the relevant third party, unless we expressly state otherwise. 16. Privacy and communications We handle personal information in accordance with our Privacy Policy, available at https://3two1.com.au/policies/privacy-policy. By using the website, creating an account, submitting an enquiry or placing an order, you consent to us collecting, using and disclosing personal information as described in our Privacy Policy and as reasonably necessary to operate the website, manage accounts, process orders, comply with law, communicate with you and conduct our business. If you subscribe to marketing communications or otherwise consent to receive them, we may send you marketing communications about our products, brands, promotions, events or business updates. You can unsubscribe from marketing communications using the unsubscribe function where provided or by contacting us. You must ensure that any contact details you provide to us are accurate and that you have authority to provide personal information about any other person. 17. Website availability and security We may update, change, suspend, restrict or discontinue the website or any feature at any time without notice. We do not guarantee that the website will be uninterrupted, error-free, secure or free from viruses or other harmful components. You are responsible for using appropriate security protections, including antivirus software, secure passwords and secure internet connections. 18. Warranties and disclaimers To the maximum extent permitted by law, the website and its content are provided on an “as is” and “as available” basis. We do not warrant that: the website will meet your requirements; product information will always be complete, current or error-free; the website will be uninterrupted, secure or free from defects; any particular product will be available at any time; or your use of the website will achieve any particular business outcome. Nothing in these Terms excludes, restricts or modifies any warranty, guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. 19. Limitation of liability To the maximum extent permitted by law, we are not liable for any indirect, consequential, special, incidental or punitive loss or damage, or for any loss of profit, revenue, goodwill, opportunity, data or business interruption, arising out of or in connection with the website, these Terms, an account, an order or any products supplied by us. To the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or in connection with the website, these Terms, an account, an order or any products supplied by us is limited to the amount paid by you for the relevant products or services giving rise to the claim. These limitations do not apply to the extent that liability cannot be limited by law, including liability under non-excludable provisions of the Australian Consumer Law. 20. Indemnity To the maximum extent permitted by law, you indemnify us and our directors, officers, employees, contractors, agents and suppliers against any loss, liability, claim, cost, expense or damage arising from or connected with: your breach of these Terms; your unlawful purchase, sale, supply, promotion, distribution or handling of liquor; your breach of any liquor law, licence condition, responsible service requirement, advertising rule or industry code; your misuse of the website or account; your infringement of intellectual property rights; your negligent, fraudulent or wilful act or omission; or any information, material or instruction you provide to us that is inaccurate, incomplete, misleading or unlawful. This indemnity is reduced to the extent that the relevant loss, liability, claim, cost, expense or damage was caused by our negligence, breach of these Terms or unlawful conduct. 21. Force majeure We are not liable for delay or failure to perform an obligation where the delay or failure is caused by an event beyond our reasonable control. Events beyond our reasonable control may include supplier shortages, transport disruptions, customs delays, strikes, industrial disputes, weather events, natural disasters, pandemics, government restrictions, changes in law, cyber incidents, payment provider outages, platform outages or other events that we could not reasonably prevent. 22. Changes to these Terms We may update these Terms from time to time by publishing the updated version on the website. The updated Terms take effect from the date they are published or any later date stated in the updated Terms. Your continued use of the website after the updated Terms take effect means you accept the updated Terms. Terms that apply to a confirmed order will generally be the Terms in effect when the order was accepted, unless otherwise required by law or agreed in writing. 23. Notices We may give notices to you by email, through your account, by publishing a notice on the website, by including information in an invoice or order confirmation, or by any other method permitted by law. You may contact us using the contact details shown on the website or by emailing orders@3two1.com.au. 24. Governing law and disputes These Terms are governed by the laws of Western Australia, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Western Australia and the courts entitled to hear appeals from those courts. Before commencing court proceedings, each party must use reasonable efforts to resolve any dispute in good faith, unless urgent relief is required or it would be unreasonable to do so. 25. Contact For questions about these Terms, trade accounts, orders or website use, please contact: 3Two1 Drinks Email: orders@3two1.com.au Phone: 0420 222 313 Website: https://3two1.com.au
this is just a warning